At Animode, we work hard to ensure your anime merchandise reaches you safely and on time. Please read our shipping policy to understand how your orders are processed and delivered.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive an email/SMS with tracking details once your order is shipped.

2. Shipping Timeline

Estimated delivery times:

• Metro Cities: 3–6 business days

• Non-Metro Cities: 5–9 business days

• Remote Locations: 7–12 business days

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen logistic issues.

3. Shipping Charges

• Shipping charges will be displayed at checkout based on your location.

• Orders above a specified amount may qualify for free shipping (if applicable).

4. Tracking Your Order

Once shipped, you will receive:

• Tracking ID

• Courier partner details

• Live tracking link

If the tracking link is not updated for 24–48 hours, please allow additional time as courier systems sync periodically.

5. Incorrect Shipping Details

If you enter an incorrect address, phone number, or pincode:

• Contact us immediately at suraj.brighterbeez.com

• We cannot guarantee changes once the order is dispatched.

• Orders returned due to incorrect details may incur additional reshipping charges.

6. Delayed or Lost Packages

If your package is delayed beyond estimated timelines:

• Contact us with your Order ID

• We will follow up with the courier partner

• Lost orders will be re-shipped or refunded as applicable

7. International Shipping

(If applicable)

• International shipping charges and timelines vary by country.

• Customs duties, taxes, or import charges must be paid by the customer.